Frequently Asked Questions
Who are we?
We are a small company based in Glasgow, West Central Scotland. We have been selling books from this site since 2005. The fact we are a small company means you are much more likely to receive the service you deserve. Please feel free to contact us with enquiries about any of our products via any of the methods on our contact us page.
How can you pay and how long will you wait?
Payments can be made through our secure payment agent at PayPal. You will see the "Security Padlock" on their payment pages. There is no need for registration and everything is 'super-safe'. They use the best possible 128 bit Secure Socket Layer encryption and are the largest payment processor in the world.
We have no access to your card details at any time.
All goods will be despatched within 48 hours of our receipt of payment using Royal Mail 'Recorded Delivery' to ensure the safe and rapid delivery of your goods.
The cost of delivery within the United Kingdom is £4.00. Exceptionally heavy items will cost more.
What about privacy?
We do not share customers information with any third parties. We do not compile or sell lists of any description. Cookies are not used on this site, cookies are only used to process orders while on payment site (PayPal).
Our terms and conditions of sale:
All goods remain our property until paid for in full.
Orders can be cancelled at any time prior to despatch.
We accept returns within 14 days of receipt, goods must be returned by an insured and recordable method of delivery, in exactly the same condition as received. All returns are subject to inspection and verification. Postage costs cannot be refunded.
Returns cannot be accepted in cases of wilful damage, neglect and/or damage caused through use of chemicals.
We reserve the right to refuse any request for supply of goods.